FAQ’S-GENERAL
HOW DO I ORDER?
You can order over the telephone on our online shop on certain products or call in to see our sales staff between 8am-5.30pm Monday-Friday or 9.00am-4.00pm Saturdays.
DO YOU DELIVER?
Yes. We do not charge for local delivery within 10 miles and our transport staff can arrange a suitable day.
HOW DO I FIND THE SHOWROOM?
Our sales staff can give you directions if you ring 01686 627007 or you can click on contact us for the address, map and directions.
HOW LONG WILL MY ORDER TAKE?
Most standard items will be dispatched to you within a week. Any other items can be checked on ordering.
HOW DO I KNOW WHAT WILL FIT IN OUR ROOM?
We have a design service that can be used on bathrooms or kitchens based on sizes brought in by the customer, your details are then put onto a CAD system to produce a plan and picture.
DO WE FIT?
Yes. We have fitters with over 30 years fitting experience alternatively if you have your own fitter we can work on a supply only basis.
RETURNS?
Only fully unopened boxes can be returned within 14 days from date on invoice. A restocking fee applies on restocking non stock items, any special orders returns can not be accepted. See our terms and conditions on buying online.
TILES FAQ'S
CAN YOU USE WALL TILES ON FLOORS?
No, they are not strong enough to be walked on, they are generally not thick enough and the glaze is different, and not suitable for the floor. Keep an eye out whether the tiles which are on the wall are porcelain or ceramic, because you can use porcelain wall tiles on the floor as they are strong enough, its just ceramic tiles you need to be wary of.
WHATS THE DIFFERENCE BETWEEN CERAMIC TILES AND PORCELAIN TILES?
Typical uses for ceramic tile are showers, backsplashes, bathroom & kitchen walls & floors. Requiring a stronger material than ceramic, porcelain tile is developed by composing finer bisques, finishes and firing methods.
CAN I TILE OVER OLD TILES, OR SHOULD I REMOVE THEM?
Yes you can fix tiles over existing tiling, but first you need to check that the existing tiling is firmly bonded to the background, then clean and de-grease the tiles. In order to get the best possible results you will have to rough the surface of the tile possibly using a piece of sandpaper, once you have discarded the dust off the tile then proceed to cover the tiles using bonding agent so that the tiles will have that extra bond with the existing tiles. We recommend that if you are tiling over tile on the wall use D2 adhesive and flexible rapid set for floor.
WHAT ARE PORCELAIN TILES?
Porcelain tiles are known for their durability and zero-maintenance qualities which make them a favourite for use in areas that are exposed to heavy wear and tear. Especially when there is an opportunity to use heavy duty material without having to compromise on aesthetic appeal.
CAN I USE PORCELAIN OR CERAMIC TILES OUTSIDE?
Ceramics tiles are only designed to be used indoors due to the tiles not being frost proof. On the other hand you can use porcelain tiles as they have the right ingredients to stand the frost. If you are laying porcelain tiles outside you will need to use acrylic SBR Primer on the floor before hand, once that has dried (leave for about minimum 12 hours) use flexible rapid (never use ready mix adhesive, always use powdered adhesive)
WHY ARE PORCELAIN TILES MORE EXPENSIVE THAN CERAMIC TILES?
Because you are getting a superior product. Porcelain tiles require the finest natural ingredients and a rigidly controlled manufacturing process that utilises the most advanced processes and technology.
CAN I TILE ON TO A WOODEN FLOOR?
The wooden floor where the tiles are going on to must be sound with no flexing. Firstly we would recommend overlaying the floor with 12mm minimum plywood or tile backing board, screwed at 200mm centres. Then you should apply one coat of primer to the wood and allow to dry (it will depend on the adhesive you are using as to whether this is necessary) Then we would recommend solid bed fixing the tiles with cement based flexible adhesive. The floor must be dry fully before grouting (minimum 24 Hours). Then we recommend using cement based wide joint grout with added flexibility.
BATHROOMS FAQ'S
SHOWER VALVES
WHAT SHOWERS WILL WORK WITH MY WATER SYSTEM?
Well it depends on what water system you have. The showers we provide suit pretty much every water system, sometimes you might need a pump to make it an extra special experience, if you drop us a email or give us a call we can help with your individual situation, we're very helpful.
I WANT A POWER SHOWER
A power shower comes in many shapes and forms, put simply it’s a shower with lots of water coming out. You can achieve this in a number of ways, too many to mention here, you can have a power shower with a shower valve, but you might need a little pump to really get things going. It depends on your circumstances.
WHAT THE DIFFERENCE BETWEEN CONCEALED AND EXPOSED VALVES?
Basically, with a concealed valve all the stuff is recessed into the wall, its more hidden so only the controls are visible. With an exposed valve, it sticks out a little more, take a look at the pictures in our shower valves section to get a better idea.
SHOWER DOORS
HOW DO I KNOW WHAT IS A LEFT-HAND AND WHAT IS A RIGHT-HAND?
Beware! There is absolutely no logic here. Its weird but its true, different manufacturers will call the same door different hands. You need to check the diagram or picture to make sure which hand you want. Well try to make it as clear as possible.
WHAT IS A QUADRANT SHOWER?
A quadrant shower cubicle is quartered circle in shape and made to fit a corner.
WHAT IS A SHOWER SCREEN?
A shower screen is placed on the edge of a bath in order to prevent shower water from getting your floor wet.
WHAT IS A SIDE PANEL?
A side panel is a screen that attaches to a shower door to make it an enclosure and thus prevent leaking where a side wall isn’t present.
WHAT IS A OFFSET QUADRANT SHOWER CUBICLE?
An offset Quadrant shower cubicle is a rectangular in shape, but features a curved corner at the front end.
WHAT IS A LOW LEVEL SHOWER TRAY? CAN I HAVE ONE?
A low level shower tray is a shallow tray, where the waste drops below the surface of the floor.
Whether you can have one depends on your floor type and it situation. if you cannot drop the shower waste below the level of the floor you will need to have to raised shower tray with a panel or alternatively you could build a tiled step.
KITCHEN FAQ'S
HOW ARE THE UNITS SUPPLIED?
All the units are supplied completely rigid and self assembly,
Except the following which for access and practical reasons are supplied flat packed.
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All ‘L’ Corner base units
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All ‘X’ Corner base units
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All Corner Larder Units
HOW ARE THE CABINETS MADE?
They are made from solid 18/19mm egger mfc and constructed using the superior cam and dowel method.
WHAT DOES THE HANDING REFER TO?
Units:
If an option for choosing LH or RH is available, selecting LH (Left Hand) means the door will be hinged on the right and open to the right.
Sinks:
If an option for choosing LH or RH is available, selecting LH(left hand) means the drainer or smaller bowl will be on the left side as you are using/facing the sink. RH(right hand) means it will be on the right. If there are no options available it means that the sink is reversible and can be fitted either way.
WHAT FITTINGS ARE THE UNITS SUPPLIED WITH?
All the units come complete with legs, doors, plinths clips, hanging brackets, support plates, hinges, carcass connectors and support studs. They do not include plinth, pelmet, cornice, panels, lights and handles, these can be ordered separately.
CAN THE UNITS SUPPORT ANY WORKTOP?
The cam and dowel construction is the professional standard for quality manufacturers, meaning the units easily support heavier surfaces such as granite or corian.
WHAT TYPE OF DRAWER BOXES DO YOU SUPPLY?
We only use the highest quality german blum tandem box drawer boxes with metal sides which are recognised as the number one choice for quality.
DO THE DOORS AND DRAWERS COME WITH SOFT CLOSE AS STANDARD?
Most ranges are supplied with blumotion soft close system as standard.
DO YOU PROVIDE AN INSTALLATION SERVICE?
Yes. Varley's kitchens specialise in supplying high quality rigid/self assembly kitchens. We are KBSA Trust mark registered members for all fully fitted kitchens info at http://www.kbsa.org.uk
I'VE MADE A MISTAKE WITH MY ORDER, CAN I CHANGE IT?
Varley’s kitchens will do their up most to resolve any problems from order to installation.
WHAT CABINET SIZES ARE AVAILABLE?
The complete range of sizes are available please contact us for information.
I WANT AN APPLIANCE, SINK OR TAP?
A complete range of sink-tap-appliances are available please contact us for information.
I ONLY WANT THE APPLIANCE, SINK OR TAP, CAN I BUY THEM INDIVIDUALLY?
Yes. We have a complete range of sink-tap-appliances available please contact us for information.
CAN WE SEE THE KITCHENS? DO YOU HAVE A SHOWROOM?
Yes. We have a showroom showing 13 full kitchen displays.
DO YOU OFFER A DESIGN SERVICE?
Yes. We offer a full CAD design service please contact us for more information or to arrange an appointment.
WHAT ADVICE OR SUPPORT DO I GET WHEN I ORDER?
We will keep you fully updated on the progress of your order and are available to help you with any questions or queries you may have before, during or after your order is completed also full support from the KBSA trust mark which we are members go to http://www.kbsa.org.uk
I HAVE QUESTIONS WHICH ARE NOT LISTED HERE?
Please feel free to contact us by phone or email at any time and we will do what we can to help.